Incident Reporting
Real-time incident reporting with escalation workflows
Overview
Danvas provides a safety and operational incident reporting system with real-time tracking, escalation workflows, and Slack integration. Staff can report various types of incidents at their location, while managers track status changes and can escalate serious issues.
Reporting an Incident
When an event occurs that requires documentation, staff should file an incident report immediately. The reporting form supports two modes:
- Quick Mode (Default): Streamlined layout prioritizing speed on the floor. You can upload Photos/Videos at the top, select the Location, Type, Severity, and write the Description.
- Full Mode: Expands the form to let you customize the Date/Shift (useful for retroactive reporting) and associate a Contact (new or existing) with the incident.
You can also use the Dictate button to dictate the description using browser voice-to-text.
Submitting an incident report automatically notifies the management team via Slack. High-severity alerts also dispatch to Matrix channels.
Incident Types
| Type | Use Case | Default Severity |
|---|---|---|
Injury | Physical harm occurred to a staff member or guest | Critical |
Near Miss | Close call observed; no actual harm but potential hazard | Medium |
Spill / Slip Hazard | Liquids or substances on the floor creating a slip risk | High |
Complaint | Feedback or complaint from customer or staff | Low |
Maintenance | Equipment or facility issue requiring repair or service |